Terms & Conditions
 

1. DEFINITIONS

1.1 “Buyer” means person, to whom the Company may agree to supply Goods in accordance with these conditions.

1.2 “The Company” means Trampoline Jumpers, or any subsidiary or associated company (as the case may be).

1.3 “Goods” means any goods and/or software items to be provided by the Company to the Buyer in accordance with these conditions.

1.4 “Contract” means the contract for the supply of the Goods.

2. ORDER ACCEPTANCE

2.1 All orders placed by the Buyer whether written or oral shall constitute an offer to the Company under these conditions subject to availability of the Goods and to acceptance of the order by the Company’s authorized representative. Any quotation given by the Company does not constitute an offer capable of acceptance.

2.2 All orders are accepted and Goods supplied subject to these conditions only. No amendment of these conditions will be valid unless confirmed in writing on or after the date hereof by the Company’s authorized representative.

3. Shipping Information
3.1 Shipping is made 2-3 working days (unless ordered on a pre-order which is subject to delay as shown on website) and the timescales are as follows. These will be shipped up to your local depot within 2 working days. They then will contact you within the next 2-3 working days to book the delivery on the two numbers that you have given to us. We do not deliver on Saturdays, Sundays or public holidays.

3.2 Any orders received on Saturdays, Sundays or public holidays and orders received after 3pm on weekdays, will be processed the next working day.

3.3 Next day deliveries are available for an added cost. Please call or email us for further information based upon location. If you order before 12.00pm then we will deliver your trampoline the next day between 8.30am and 5.30pm otherwise it will be moved forward to the next working day. Orders received on Friday will be delivered on Monday on a next day delivery service excluding Bank Holidays.

3.4 The couriers are contracted to deliver your trampoline to curbside. However it is at the driver’s discretion if he is willing to help to move the trampoline further. Please note that any redelivery charges will be handed on to you if you are not available when you have booked the trampoline in for delivery. The goods must be signed for, as they are large value items.

3.5 While we agree to use all reasonable endeavors to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is contracted via third party suppliers and carriers and is therefore beyond our control.

3.6 Please ensure all personal details are correct at time of order as this may lead to problems or delays in delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the delivery address and your daytime contact telephone number, mobile number and e-mail address so we can contact you in the event of a delivery problem.

3.7 It is the recipient’s responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 7 days of delivery to sales@TrampolineJumpers.com

4. CANCELLATIONS AND RETURNS

4.1 The buyer can cancel the contract at any time up to 7 working days after the day of delivery. To cancel an order we must receive this either via email or in writing.

4.2 If the buyer cancels after the goods are shipped, the buyer is fully responsible for all shipping charges, to and from destination. Upon returning shipment back to our warehouse, the buyer must ensure that the goods are packaged adequately to protect against damage. If the buyer fails to return the goods, the company will collect them and charge the buyer the direct cost of collection. If the buyer fails to take reasonable care of the goods before they are returned to the company and this results in damage or deterioration then the company will charge the buyer for the reduction in value. Returned goods must be in new and resalable condition. In the event that returned item is damaged, TRAMPOLINE JUMPERS will charge buyer the portion of damaged part.

4.3 This cancellation policy does not affect your legal rights for example if the goods are faulty or described incorrectly.

5. PRICES

5.1 Catalogues price lists and other advertising literature or material as used by the Company are intended only as an indication as to price and range of goods offered and no prices, descriptions or other particulars shall be binding on the Company.

5.2 The buyer must ensue they have viewed CHECK HERE FOR DELIVERY on each product page as surcharges for delivery to certain postcodes may apply on certain products. The buyer will receive a call from the Company after the order is placed and a new agreement will be made at this point. The buyer may cancel their contact at this point if they do not agree to the increase in price and will be refunded in full.

5.3 All prices are inclusive of Value Added Tax.

6. TERMS OF PAYMENT

6.1 Customers can pay by credit card or check. If paying by check, will need to be cleared via our banking process before any goods can be shipped.

7. RISKS AND PROPERTY

7.1 Notwithstanding delivery and the passing of risk in the Goods or any other provision of these conditions the property in the Goods shall not pass to the Buyer until the Company has received payment in full of the price of the Goods and all other goods supplied by the Company.

7.2 Until such time as the property in the Goods passes to the Buyer the Buyer shall deliver up the Goods to the Company on demand and if the Buyer fails to do so immediately the Company may enter any premises of the Buyer or any third party where Goods are stored and repossess the Goods.

7.3 The Buyer may not pledge or in any way charge by way of security for any indebtedness any of the Goods, which remain the property of the Company. If the Buyer does so all monies owing by the Buyer to the Company shall immediately become due and payable.

8. SPECIFICATION OF GOODS

8.1 The Company shall not be liable in respect of any loss or damage caused by or resulting from any variation for whatsoever reason in the manufacture’s specifications or technical data and will not be responsible for any loss or damage resulting from curtailment or cessation of supply following such variation. The Company will use its reasonable endeavors to advise the Buyer of any such impending variation as soon as it receives any notice thereof from manufacturer.

8.2 Unless otherwise agreed the Goods are supplied in accordance with the manufacturer’s standard specifications as these may be improved substituted or modified. The Company reserves the right to increase its quoted or listed price or to charge according in respect of any orders accepted for Goods of non-standard specifications and in no circumstances will it consider cancellation of such orders or return of the Goods.

9. WARRANTY

9.1

TRAMPOLINE JUMPERS warranty its product against manufacture defects only and not against normal wear and tear. All components of TRAMPOLINE JUMPERS trampolines are warranted separately to ensure you get the best value from your purchase. Our warranty does not cover damages or failure caused by abuse, misuse, and normal wear and tear, commercial and abnormal usage, natural acts of nature, such as earthquakes, wind conditions, hurricanes, tornados, thunder, rain, excessive heat condition and/or sun damage. Springs and stretching isn’t covered under the warranty, as we cannot control the weight on the trampoline. Spring warranty is for breakage only. Jumping mat warranty is covered against stitching only. TRAMPOLINE JUMPERS doesn’t warranty against holes, as we cannot control users’ weight or using sharp objects while jumping. TRAMPOLINE JUMPERS doesn’t warranty against pressure points on net enclosures nor net enclosure pole breakage, as we cannot control users’ weight. Net enclosure warranty is for stitching defects only. TRAMPOLINE JUMPERS doesn’t cover against tie-down straps, buckles and net enclosure foams, under any/all condition. TRAMPOLINE JUMPERS doesn’t warranty against fading and/or discoloration of logos, paint and/or pad, mat, net or any/all parts of the trampoline.  Spring/frame pad warranty is only for stitching and does NOT cover against sun damage, water/rain absorption, stitch/strap/material breakage or tear after usage.  TRAMPOLINE JUMPERS does not cover against noises produced by trampoline, as moving parts will squeak or produce noise. Third party purchases are NOT covered by TRAMPOLINE JUMPERS. During the warranty period, TRAMPOLINE JUMPERS will repair or replace at our sole option, free of charge, any manufacture defective parts. TRAMPOLINE JUMPERS, at its sole discretion, reserve the right to send out a local contractor to repair the damaged item, or request customer to send back damaged part(s) for repair or replace.  Purchaser must inspect for completed parts within first 7 calendar days of receipt of product. After 7th day, any missing part(s) replacement will be at the discretion of the seller.   All shipping charges to and from the dealer are the responsibility of the purchaser.  Please email any warranty issues to TRAMPOLINE JUMPERS at warranty@TrampolineJumpers.com, by completing the information provided below.
Reference the following information via email:
Source of purchase: 
-website address
-store location
-third party company
-Invoice / purchase order #
-Name on purchase order
-Nature of defect: (explain the type of defective item and how was it defective.  Best to upload pictures of defective unit to better assist you)
-Date of purchase
-Description of item purchase
-Contact information:  Name, phone #, and email so our warranty tech can respond back

 

10. OFFERS

10.1 As part of TrampolineJumpers yearly trading activities special offers will come available. Whilst Jump for Fun endeavor to honor the deal, due to late deliveries an alternative product will be made available of the same retail value.

11. TERMINATION

11.1 Any Contract may be terminated immediately by notice in writing:-

11.1.1 By the Company if the Buyer fails to pay any sums due hereunder by the due date or is involved in any legal proceedings concerning its solvency or ceases trading or commits an act of bankruptcy or is adjudicated bankrupt or if a petition is presented or resolution passed for its liquidation or if it makes an arrangement with its creditors or a petition for an administration order is presented or if a receiver administrative receiver or manager is appointed over all or any part of its assets or if it is unable to pay its debts within the meaning of Section1123 of the Insolvency Act 1986 or does or suffers anything analogous to any of the foregoing in any other jurisdiction.

11.1.2 By the party not in default if the other party fails to perform any of its obligations and such failure for a period of 14 days after written notice thereof.

11.1.3 Any termination shall be without prejudice to any other rights or remedies a party may be entitled to hereunder or a law and shall not affect any accrued rights or liabilities of either party.

11.1.4 Upon termination of a Contract all sums owing to the Company whether under that Contract or otherwise shall become immediately due and payable and the Company may cancel any outstanding order or make delivery subject to payment in advance.

11.1.5 If you wish to exercise your right to cancel this contract prior to order dispatch, please contact us by email and phone immediately.

12. GENERAL

12.1 The headings in this Agreement are for ease of reference only and shall not affect its interpretation or construction.

12.2 No forbearance delay or indulgence by the Company in enforcing any of its rights shall prejudice or restrict the rights of the Company and no waiver of any such rights or of any breach by the Buyer shall be deemed to be a waiver of any other right of any later breach. No waiver by the Company shall be effective unless in writing.

12.3 The Buyer may not assign any of its rights without the prior written consent of the Company. The Company may assign any of its rights.

12.4 In the event of any of these conditions (of any part of any of them) being found to be void or unenforceable for any reason the remaining conditions (and the remainder of the condition concerned) shall remain in full force and effect.

12.5 The Company shall not be liable for any delay in or failure to perform its obligations where such delay or failure results from act of God fire explosion accident industrial dispute or any other cause beyond its reasonable control.

12.6 Any notices given hereunder by either party to the other must be in writing and may be delivered personally or by recorded delivery or registered post and in case of post will be deemed to have been given 2 working days after the date of posting.

12.8 These conditions constitute the entire agreement between the Company and the Buyer concerning the supply of the Goods and replace and supersede any prior arrangement understanding warranty or representation (other than any fraudulent or negligent misrepresentation).

12.9 These terms and conditions shall be governed and constructed in accordance with United States of America and the parties submit to the Non-exclusive jurisdiction of the American courts.

Our Return Policy

At Trampoline Jumpers, we want everyone to be 100% satisfied with our products. That's why we offer a 30 day money back guarantee. Any product being returned must be in saleable condition, with original packaging. We will refund the items’ purchase price, minus shipping costs (to and from your location). Trampolines will not be subject to a restocking fee (see returning trampolines below), however, parts ordered separately will be subject to a 15% restocking fee.

The following type items do not qualify for a refund:

1. Damaged or defective goods.
2. Items returned without first contacting our Customer service department or returned without a Return Goods Authorization (RGA) number.
3. Items being returned "freight collect". These will be refused.
4. Custom made items, including mats & safety pads unless the item was not made to the specifications originally ordered.
    

How to return an item:
To arrange for a return, please call Customer Service at 1-888-800-7029. Once submitted, we will assign you an RGA number which must be written on the outside of the box being returned. After the item is returned please allow up to 4 weeks for us to refund the money to the credit card that was used for the original purchase.

Refusing Delivery:
Trampoline Jumpers will implement our return policy on items that are refused at delivery. Items legitimately ordered from us will be charged return shipping which is usually much higher than the original shipping cost. In the event an item ordered appears to be damaged or items are missing, we ask that you accept the delivery but please make a note on the delivery carrier’s waybill prior to signing. Contact our customer service at 1-888-800-7029 and we will advise what to do next.

Damaged, Missing or Defective items:
At Trampoline Jumpers we take our product quality and shipping seriously. When your product arrives, please double check that all items received are in good condition. In the event that an item is damaged, missing or defective please follow the checklist below:

Damaged - Remember to make a note on the carrier’s waybill. This will help with insurance issues and speed up the replacement process. Call Customer Service at 1-888-800-7029 to request a replacement. You may be required to send a digital photo. We will arrange return shipping or ask you to discard the item at our discretion.
Please remember to count items received and compare to number of items on your waybill. If short, please make a note on the carrier’s waybill and receive the items. Call Customer Service at 1-888-800-7029 and we will ship a new item quickly.
Defective - If an item appears to be defective, please call our Customer Service at 1-888-800-7029. We will replace or repair the item as quickly as possible.

Note: All merchandise must be reported damaged, missing or defective within 5 business days of delivery.

Returning Trampolines
The heavy duty construction and size of our trampolines results in higher shipping costs than the big box stores trampolines. Please contact us before returning any trampolines or parts. In the unlikely event that you return your trampoline you will be charged for the initial shipping and return shipping costs. Please note you will be required to pay for the full initial shipping charges, which are normally 2x what you were originally charged for shipping.

Please ensure you have read all our terms and conditions

 

Our Promise
Trampoline Jumpers takes pride in manufacturing the best built, best quality trampoline on the market today. We have been producing trampolines for over 25 years. We guarantee you and your family will enjoy our trampolines for years to come!